Applicable to all companies that employ Engineers / Technicians who maintain and service equipments installed at various Customer locations viz. Electronics, Office Equipment, Hospital Analyzers, Electrical & Household appliances etc.

Customer Care Center / Service Center / Helpdesk

Features:

Installation, Warranties, Contracts, 3rd party support, Preventive Maintenance, Engineers activities log, Automating the processes for renewing Warranties & Contracts (that are reaching expiry date) for the purpose of obtaining Annual Maintenance Contracts, Help desk ie receiving Complaints & Service Requests (Installation is identified from telephone call within a couple of seconds), Scheduling of Engineer’s visits, Details of Services rendered, Maintaining track of Parts Replaced, Complete Inventory Control, Automatic warning of overdue amounts, Repeat calls etc.