 |
Customer Database |
|
Products Database |
|
Installations Database |
|
Details of Configuration at Customer's site |
|
Warranties & AMC with end dates |
|
Early warnings of End dates of Expiring Warranties &
AMCs |
|
Automatic printing of letters to Customers regarding
expiring warranties and AMCs |
|
Follow up of these letters with complete log of activities
done for renewal |
|
Conversion of Expired Warranties & AMCs to Comprehensive
or
Non-comprehensive AMCs |
|
Automatically generate Preventive Maintenance Schedules |
|
Editing of Preventive Maintenance Schedules |
|
Preventive Maintenance Visits |
|
Help Desk (Installation is identified from telephone
call within a couple of seconds) |
|
Popup of Customers Outstanding amounts when call is
received and thus improve collections by asking Engineers
to collect cheques during visits |
|
Auto Email of Escalated calls to 3 Senior Managers
(Excellent for Blackberry users) |
|
Auto email to customers + Centre Managers on receipt
of calls being logged (Excellent for Blackberry users) |
|
Auto email to Engineer on Call allocation (Excellent
for Blackberry users) |
|
Auto email to Customer on call closure (Excellent for
Blackberry users) |
|
Service History |
|
Generate Bills for Service Charges & Spare parts
(with taxes as applicable) |
|
Store Scanned Copy of Service report |
|
Retrieve scanned Service reports |
|
AMC / Contracts Renewal with Terms and Conditions |
|
Escalation of Calls based on standard company policy |
|
Withdraw Equipment from Customer's site |
| |
 |
Issue of Withdrawn Equipment to 3rd Parties for
Job Work |
|
Return of Withdrawn Equipment from 3rd Parties
after Job work |
|
Return Withdrawn Equipment to Customer |
|
Status Reports on above cycle of transactions |
|
|
Repeat calls tracking |
|
Receipt of Spares from Suppliers |
|
Return of defective spares to suppliers |
|
Maintaining track of Parts Replaced with interface to
Inventory |
|
Requisitioning of Spare parts by Engineers |
|
Requisition Authorization |
|
Issue of Spare parts to the Engineers |
|
Automatic depletion of spare parts stock from Engineers
when replacement is done |
